Terms and Conditions

Shipping

Orders placed by 3PM, are generally dispatched on the same day. However, please allow 24-48 hours for dispatch and approximately 3 days to receive your product. Some orders can take up to 5-7 business days to be delivered. International orders are also dispatched within similar timelines. However, it might take 8-10 business days to be delivered.

Privacy Policy

Your privacy is important to us. We’ve got a strict set of rules that govern what information we received & what we do with it. Rest assured, our customer is our #1 priority.

Cancellation

Cancellations can be made before the order is dispatched OR within 48 hours of placing the order, whichever is earlier. Partial cancellation/cancellation of single items from the cart after placing the order is not possible. If the order is prepaid, then your refund will be processed to your source account in 3-5 days.

Return and Replacements

Cosmocare follows a transparent returns policy for full-size products bought from our online store. If you find that a particular Cosmocare product doesn’t suit your skin type or you aren’t satisfied with the product results, please reach out to us within 7 days of using the product(s) consistently. One of our product advisors will call you to understand the issue better and provide further instructions. In genuine cases, we would be happy to provide you with a coupon code worth the product value that can be redeemed on your next purchase.

Cosmocare will replace products only in case of the below scenarios after the same has been verified by our internal teams.

• Wrong product received.
• Damaged/tampered/leaked product received.
• Items missing from the order.

Email the images of the products delivered to you along with your order details at info@thecosmocare.in within 48 hours of the delivery. We will check if the complaint is legitimate and then send you a replacement for the same.

Refunds

Refunds will be initiated immediately for unshipped prepaid orders post cancellation and might take 3-5 workings days to reflect in your source account. Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable. To know more about frequently asked questions about our policies.